Terms and Conditions

01Who we are and what these terms cover

FloGames is a brand of Transcendix Partners LLP, a limited liability partnership registered in India (LLPIN AAC-1484), with its registered office at No. 8/2, Novel Office Central, Ulsoor Road, Bengaluru, Karnataka 560042, India ("FloGames", "we", "us").

These Terms and Conditions ("Terms") apply when you use:

• the website at flogames.com and its pages (the "Site");
• Jive, our platform for playing FloGames games, with leaderboards, badges, micro-certificates and related features (the "Platform"); and
• our games, whether played on the Platform or delivered through your organization's learning management system as a SCORM package (the "Games").

Together we call these the "Services". By using the Services you agree to these Terms. If you do not agree, please do not use them.

02If your organization gave you access

Most people use the Platform and Games because their employer or another organization (a "Client") has signed an agreement with us and invited them to play.

Where a Client has a signed agreement with FloGames, that agreement governs our relationship with the Client and takes priority over these Terms if the two conflict. These Terms still apply to you as an individual user of the Services.

Your organization decides who gets access, which games are available, how long access lasts and what reports it receives. If you have questions about your access, please speak to your organization first.

03Using the website

You may browse the Site and use it to learn about FloGames, read our stories and request a demo. When using the Site you agree not to:

• copy, scrape or harvest content or data from the Site by automated means;
• use the Site in a way that could damage, disable or overload it, or interfere with anyone else's use of it;
• try to gain unauthorized access to the Site, our systems or other users' information; or
• use the Site for any unlawful purpose, or to send spam or misleading information.

04Accounts on the Platform

Your Platform account is usually created by your organization or through its single sign-on (SSO). You agree to:

• keep your login details and SSO credentials private, and not let anyone else use your account;
• make sure the information in your profile is accurate, or ask your organization to correct it; and
• tell your organization or us promptly at play@flogames.com if you think someone has used your account without permission.

You are responsible for activity on your account unless it happened because of our failure to keep the Platform secure.

05Fair play

Leaderboards, scores and certificates only mean something if everyone plays fairly. When using the Platform or Games you must not:

• use bots, scripts or other tools to play, answer, or inflate scores or replays;
• share answers in a way intended to let others pass without playing, or play on someone else's account;
• exploit bugs to gain an advantage (please report them to us instead);
• upload or send anything harmful, such as viruses or malicious code;
• post or send anything offensive, harassing, discriminatory or unlawful through any Platform feature; or
• copy, modify, reverse engineer or redistribute the Games or the Platform, except as allowed by law or by your organization's agreement with us.

If we reasonably believe these rules have been broken, we may remove or adjust scores, badges, leaderboard positions or certificates, and may suspend the account involved. Where the account was provided by a Client, we will let the Client know.

06Our content and intellectual property

The Services, including the games, scenarios, characters, artwork, text, software, the Jive platform and the FloGames name and logo, belong to FloGames or our licensors and are protected by intellectual property laws.

We give you a limited, personal, non-exclusive, non-transferable license to use the Services for your own professional development, or for your organization's internal learning, for as long as you have access. No other rights are granted.

Some games are built or customized for a particular Client. Ownership of that custom material is set out in the Client's agreement with us.

If you send us feedback or ideas, we may use them to improve the Services without owing you anything.

07Scores, badges and certificates

Scores, leaderboard positions, badges and micro-certificates recognize your progress and performance in the Games. They are not academic or professional qualifications and are not accredited by any external body, unless we or your organization clearly say otherwise.

We work to keep scores and records accurate. If we find an error, we may correct it, including after a certificate has been issued.

08Demo requests and communications

When you book a demo or leave your email with us, you confirm that the details are yours and accurate. We use them to contact you about FloGames, as described in our Privacy Policy.

You can ask us to stop sending you marketing emails at any time.

09Other services we rely on

The Services may link to, or work with, services run by others, such as your organization's learning management system, your SSO provider, or font and hosting providers. We are not responsible for those services, and your use of them is governed by their own terms.

10Availability and changes to the Services

We aim to keep the Services available and working well, but we cannot promise they will always be uninterrupted or error-free. We may need to pause them for maintenance, security or reasons outside our control.

We regularly add, update and retire games and features. Where a change materially affects a Client, we will handle it as set out in the Client's agreement.

11What the Services are, and are not

FloGames games are designed for professional skill development. They help people practice decisions and behaviors, but results depend on many factors, and we do not guarantee any particular learning, performance or business outcome.

Game scenarios are realistic but fictional. Nothing in the Services is legal, financial, medical or other professional advice.

To the extent the law allows, the Services are provided "as is" and "as available", and we exclude any warranties that are not set out in these Terms or in a Client's agreement.

12Limits on our liability

Nothing in these Terms limits liability that cannot be limited under applicable law, such as liability for fraud.

Subject to that, and to any different terms in a Client's agreement:

• we are not liable for indirect or consequential loss, or for loss of profits, revenue, data or goodwill, arising from your use of the Services; and
• our total liability to you for any claim relating to the Services is limited to the amount you personally paid us, if any, for the Services in the 12 months before the claim.

13Your responsibility for misuse

If you use the Services in breach of these Terms or the law, you agree to make good any loss or reasonable costs we suffer as a direct result, including claims made against us by others.

14Suspension and ending access

You can stop using the Services at any time. Your access to the Platform normally ends when your organization's agreement with us ends or when your organization removes you.

We may suspend or end your access if you seriously or repeatedly break these Terms, if we are required to by law, or if your organization asks us to. Sections that by their nature should continue, such as intellectual property and limits on liability, will continue after access ends.

15Governing law and disputes

These Terms are governed by the laws of India. If a dispute arises, please contact us first so we can try to resolve it informally.

If we cannot resolve it, the courts at Bangalore, India will have exclusive jurisdiction, unless a Client's agreement sets out a different process.

16Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top shows when they last changed. If a change is significant, we will take reasonable steps to let you know, for example with a notice on the Site or Platform. Continuing to use the Services after a change means you accept the updated Terms.

17Contact us

Transcendix Partners LLP (FloGames)
No. 8/2, Novel Office Central, Ulsoor Road, Bengaluru, Karnataka 560042, India
LLPIN: AAC-1484
Phone: +91 98468 57059

General questions: play@flogames.com · +91 96861 43338

Grievance Officer: Christy N S, Christy@skills.cafe, at the address above.